Terms of Service

1. Acceptance of Terms

By accessing and using the Swift Staffing website (swiftstaffing.co.uk) or engaging our recruitment services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Updates to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms. We will notify you of significant changes through our website or email.

2. Definitions

In these Terms, the following definitions apply:

3. Services Provided

Swift Staffing provides the following recruitment services:

3.1 Permanent Recruitment

• Candidate sourcing and screening
• Interview coordination
• Reference checking
• Offer negotiation support
• Post-placement follow-up

3.2 Temporary Staffing

• Temporary worker provision
• Contract management
• Payroll services
• Compliance monitoring
• Performance management

3.3 Recruitment Process Outsourcing (RPO)

• End-to-end recruitment management
• Employer branding
• Recruitment technology management
• Reporting and analytics

3.4 Compliance Services

• Right-to-work checks
• Background screening
• Credential verification
• Regulatory compliance support

4. Terms for Candidates

4.1 Registration and Information

• You must provide accurate and complete information
• You must update information as it changes
• You consent to background checks where required
• You agree to our Privacy Policy regarding data use

4.2 Candidate Responsibilities

• Attend interviews arranged by us
• Notify us of any job offers received through our services
• Provide references when requested
• Inform us of any conflicts of interest

4.3 No Fees to Candidates

Our services are free to Candidates. We do not charge fees for job placement services. All fees are paid by Clients.

4.4 Candidate Conduct

Candidates must not:

• Provide false or misleading information
• Misrepresent qualifications or experience
• Harass or discriminate against our staff or Clients
• Disclose confidential Client information
• Circumvent our services after introduction

5. Terms for Clients

5.1 Client Engagement

• Clients must provide accurate job specifications
• Clients must cooperate with the recruitment process
• Clients must provide feedback on Candidates
• Clients must maintain confidentiality of Candidate information

5.2 Introduction and Hire

An Introduction occurs when:

• We send a Candidate's CV to a Client
• We arrange an interview between Candidate and Client
• We provide Candidate details in any format
• The Client receives Candidate information from any source following our introduction

A Hire occurs when:

• A Candidate starts work for the Client (permanent or temporary)
• A Client engages a Candidate as a contractor
• A Candidate is offered and accepts employment

5.3 Exclusivity and Direct Hires

If a Client hires a Candidate introduced by us within 12 months of introduction, regardless of whether the hire is directly or through another agency, the Client is liable for our standard fees.

5.4 Client Conduct

Clients must not:

• Provide false or misleading information
• Harass or discriminate against Candidates
• Share Candidate information with third parties
• Attempt to circumvent fees by direct hiring
• Violate employment laws or regulations

6. Fees and Payment Terms

6.1 Fee Structure

6.2 Invoicing and Payment

• Invoices are issued on the date of Placement
• Payment is due within the agreed terms
• Late payments incur interest at 8% above Bank of England base rate
• All fees are exclusive of VAT where applicable

6.3 Rebate and Replacement Policy

For permanent placements, we offer the following guarantee:

• 0-30 days: 100% rebate or free replacement
• 31-60 days: 50% rebate or replacement at 50% fee
• 61-90 days: 25% rebate

To qualify for rebate/replacement, the Client must:

• Notify us in writing within 7 days of termination
• Have paid the original invoice in full
• Not be in breach of these Terms

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website and materials we provide are owned by or licensed to us, including:

• Website design and content
• Branding and logos
• Recruitment methodologies
• Software and databases
• Marketing materials

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal/business purposes
• Use Candidate information for recruitment purposes only
• Use our services as intended

7.3 Restrictions

You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer our systems or processes
• Use our branding without authorization
• Scrape or harvest data from our website

8. Liability and Limitations

8.1 Service Limitations

While we use reasonable skill and care, we:

• Do not guarantee candidate availability
• Are not responsible for candidate performance
• Do not verify all information provided by candidates
• Are not a party to employment contracts

8.2 Liability Cap

Our total liability to you shall not exceed:

• The fees paid to us in the 12 months preceding the claim, or
• £10,000, whichever is lower

8.3 Excluded Liability

We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunity
• Business interruption
• Acts or omissions of candidates or clients

8.4 Indemnification

You agree to indemnify us against claims arising from:

• Your breach of these Terms
• Your violation of any laws
• Your misuse of our services
• Claims by candidates or third parties

9. Termination

9.1 Termination Rights

Either party may terminate these Terms:

• With 30 days written notice
• Immediately for material breach
• If the other party becomes insolvent

9.2 Effects of Termination

On termination:

• Outstanding fees become immediately due
• Confidentiality obligations continue
• Introduction obligations may continue
• Each party returns the other's confidential information

9.3 Survival

The following sections survive termination:

• Fees and Payment
• Intellectual Property
• Liability and Limitations
• Confidentiality
• Governing Law

10. General Provisions

10.1 Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10.2 Entire Agreement

These Terms, together with any written agreements, constitute the entire agreement between us.

10.3 Severability

If any provision is found invalid, the remaining provisions remain in effect.

10.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

10.5 Notices

Notices must be in writing and sent to our registered address or email.

10.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, or employment relationship.